00763 2200253 4500001002100000005001500021035002000036007000300056008004100059020001800100082001100118084001700129100001800146245011500164250000600279260003000285300004300315650001900358650004100377650002000418650004500438990001300483990001300496INLIS00000000003804120190919110013 a0010-0919000035ta190919 g 0 ind  a9786024222345 a352.62 a352.62 SEM p0 aSemil, Nurmah1 aPelayanan Prima Instansi Pemerintah :bKajian Kritis pada Sistem Pelayanan Publik di Indonesia /cNurmah Semil a1 aJakarta :bKencana,c2018 axiv, 282 halaman :bilustrasi ;c23 cm 4aLayanan publik 4aLayanan prima -- Instansi pemerintah 4aPublic services 4aExcellent service -- Government agencies a19/00128 a19/00129